Effective Date: July 30, 2026

At Vornex, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help with our refund and return process.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return. To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in its original condition
• The item must be unworn, unwashed, and undamaged
• The product must include original packaging, tags, and accessories
• Proof of purchase or order details must be provided

Non-Returnable Items

Some items cannot be returned, including:

• Products that have been used, damaged, or altered
• Items without original packaging or tags
• Final sale or clearance items
• Customized or personalized products

Return Process

To start a return, please contact our customer support team with your order number and details about the item you wish to return.

Once your return request is approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our mistake.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed or shipped.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Email: support@vornex.shop

Thank you for shopping with Vornex. We appreciate your trust and are committed to providing quality products and excellent customer service.